Carpet Care

PERFORMANCE

 

  • With minimal but thoughtful maintenance, a well-constructed rug will perform impressively.  Daily residential and commercial foot traffic is to be expected.  Woven Concepts' rugs are high-performance and intended to be enjoyed regularly, in appropriately placed private and commercial interior settings.

 

  • The combination of artisan weaving techniques and quality material selection contribute to the durability and resilience of Woven Concepts' rug creations.

CARE & PROTECTION

  • Regular vacuuming is a primary consideration in carpet care. Vacuuming twice a week in a residence or medium traffic corporate applications is necessary. Suction-type vacuuming will minimize fuzzing and sprouting.  Beater brush vacuum will likely cause damage to your rug.

  • Immediate attention to spills and spots will yield the best results. Using a clean and absorbent white cloth, blot clean spills in the direction of the pile. Rug fibers may be spot cleaned using neutral detergents, such as gentle and diluted clear liquid soap foam, seltzer water, or baby wipes.

  • Rug pad use is required for all area rugs, in all applications. The rug pad is the foundation for your carpet, responsible for enhancing both comfort and durabilityThe rug pad is meant to serve as a barrier between the rug and the floor, reducing friction and wear on the rug, as a result of foot traffic.  Secondly, the rug pad grips the rug, allowing the rug to lay flat, drape down on the edges, and optimize its visual appearance.  The third purpose of a rug pad is to prevent the rug from slipping and bubbling when walked on, to ensure safety.  Quality and construction of rug pads are surprisingly very relevant.  

  • Protectors on the feet of any tables or chairs that will be resting on top of the rug will lessen the appearance of indentations and wear.

  • Periodically (once every few years) rotate rug for even ware.

NORMAL OCCURENCES

There are expected variations that are inherent to hand-made rugs and are considered to be normal.  Additionally, there are outside elements that may affect your rug's appearance over time. These normal occurrences include, but are not limited to the following:

  • Color variation is a natural occurrence, inherent to the dyeing nature of yarns.  Slight differences in temperature, dyeing time, and other actors can result in different shades and tonalities of the same color across different dye lots of otherwise identical production. 

  • The color and texture of your rug may vary slightly from specification samples or from one rug to another, due to the use of natural fibers and dyes, as well as color dye lots.  A varying intensity or tonality of color between the approved sample and the ordered rug is not considered to be a defect. 

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  • Slight textural differences may also occur due to the hand-washing and/or hand-shearing aspects of the finishing process.

  • Watermarking is an expected occurrence, caused by a slight directional change in the pile, forcing light to reflect differently on the surface.

  • Subtle color fading with time is a normal occurrence, particularly as a result of sunlight exposure. 

  • Roll marks are caused by rolling the rug for shipment, but will normally disappear with routine vacuuming.

  • Indentations marks caused by heavy furniture are a normal occurrence.

  • Highlighting and shading is a normal occurrence, particularly in cut pile rugs, resulting from light reflecting at different angles on the surface. All cut pile materials are subject to shading and pile pressure. 

  • Matting and crushing can occur in all rugs, especially at pivot points and traffic paths.

  • Initial and subtle fuzzing is a normal occurrence.  Fuzzing is the result of loose fibers created during the weaving process. It will subside with routine vacuuming.

  • Occasional sprouting or small pulls of fiber tufts is a normal occurrence. Simply surface trim the tuft with sharp shears and vacuum. Ridges or rows may develop in high-traffic areas.

CAUTION​

  • Long-time exposure to abnormal temperatures or undue moisture may cause permanent damage to the rug.  Our rugs are intended for indoor use, only.

  • One-time or repeated dragging of heavy or blunt objects across the rug can cause immediate or long-term damage to the integrity of the rug fibers.

  • Placement in any area regularly subjected to wheeled or rolling apparatuses may cause damage to the rug. 

  • We strongly advise against the use of chemical, chlorinated or any other solvent-based cleaning agents, which will likely degrade or destroy color in rug.

  • In-home and upholstery cleaning services are not suitable for rug cleaning, despite contrary claims. Professionally clean rugs with rug cleaning companies, only if needed.

The buyer maintains all responsibility for verifying the applicability and suitability of the carpet care information provided by Woven Concepts.