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  • A refundable deposit is required for sample loans. Samples must be returned in new condition, within 7-10 days.

  • Rugs and samples are shipped F.O.B. from, our New York warehouse.  Shipping costs (from NY) are incurred by the customer.

  • A rug pad purchase is mandatory for all trade orders.  Please inquire about rug pad cost. 

  • Invoice balance payment terms are “cash in advance.”

  • Quoted and ordered rug sizes are nominal.  Square foot price is fixed, but the invoiced piece price may vary, based on final invoiced rug size.  Due to the hand-made nature of the item rugs sizes can vary plus or minus some inches.

  • A 50% deposit is required to confirm all non-stock and custom orders.  Please see below for deposit payment terms.

  • Extensive custom options include: pattern, scale, colors, size, shape, composition, weave, and texture.

  • Please contact Woven Concepts to request detailed quotes and lead time for custom project needs.  Pricing and lead time is based on customers' specifications of pattern, scale, colors, size, shape, composition, weave, and texture.

  • Upon receipt of deposit, one CAD is provided per rug, per custom order.

  • Upon receipt of deposit, one strike-off is provided per rug, per custom order.  Please inquire about strike-off cost. 

  • An optional custom order strike-off is provided for verification purposes, and is not intended for experimentation purposes.  A strike-off is merely a demonstration of correct interpretation.  We caution clients to proceed with a strike-off only when your are certain of your direction, since a second custom strike-off with changes cannot be requested.   Custom orders cannot be canceled or transferred due to change in direction from the original strike-off.  While we strive to provide excellent customer service, we likewise value the interests and efforts of our dye masters and weavers.  

  • All deposits, payments, orders, and purchases are final, non-refundable, non-transferable, and may not be canceled.

  • The condition of your rug(s) delivery, intact or otherwise, should be noted on the bill of lading at the time of receipt, in the presence of the driver.  Any additional signs of rough handling should also be noted on the bill of lading at the time of receipt, in the presence of the driver. Your ability to file a claim for freight damage is waived if not noted on the delivery document at the time of delivery.  

  • If you experience a problem with your purchase, please report it to us within three days of receipt.  We will work with you to correct any issues that may arise, although we do not anticipate any.

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