WEBSHOP TERMS OF SALE
All Webshop rugs are from our Rapture Rug Collection. All Webshop rugs are made to order.
Rug pad: Every rug is accompanied with a complimentary rug pad, at no additional charge.
Delivery Origin: All Webshop rug orders ship from our Farmingdale, New York warehouse.
SHIPING RATES FOR U.S. DOMESTIC DELIVERY (GROUND SERVICE - CURBSIDE DELIVERY)
Shipping and handling charges do not include indoor delivery, unpacking, or installation. Indoor delivery and installation are responsibility of Buyer.
$425 - S&H charge for rug size 6'7" x 9'6" (approximately 50 lbs.)
$455 - S&H charge for rug size 7'10" x 9'10" (approximately 63 lbs.)
$475 - S&H charge for rug size 7'10" x 11'2" (approximately 71 lbs.)
$500 - S&H charge for rug size 7'10" x 13'1" (approximately 80 lbs.)
PAYMENT METHOD & POLICY
Woven Concepts accepts credit card payment as well as PayPal. Cash and check payments are not accepted.
All purchases are invoiced at time of checkout and full payment is collected at checkout. Rug orders are not shipped in advance of payment.
Full payment is made at check-out for rug order, including any applicable shipping and sales tax charges. There are no additional charges due after full advance payment is made at check-out.
Tracking information for processed orders will be sent via email at time of shipping. All orders should be received at time of attempted delivery. Additional fees for re‑delivery may be incurred if order is refused at time of delivery.
All returns must be accepted and authorized by Woven Concepts in writing.
Webshop or online rug order cancellation and returns authorized by Woven Concepts will incur a 15% restocking charge.
The total cost of shipping is additionally deducted from refunds provided for authorized returns.
All returns must arrive back to Woven Concepts in brand new, unused and pristine condition
Returns must be requested and return shipped within (3) three days of customer receipt.
Please contact Woven Concepts to request an order cancellation or return authorization code for Webshop orders.
Delivery Time: You will receive your rug order within approximately 3-5 weeks of order confirmation.
Quoted delivery dates are approximate dates only. Woven Concepts shall not be responsible for any delay in delivery or failure in performance for any cause beyond Woven Concepts control (including, but not limited to, labor disputes, failure or delay of sources to supply, transportation difficulties, accidents, fires or acts of God) or any event which interferes with Woven Concepts’ normal business operations. Although we are reliable with our quoted delivery times, we cannot guarantee timely delivery.
To avoid any potential delivery access issues, please inquire with Woven Concepts about the size or weight of your packaged delivery. Woven Concepts has no obligation to, nor will it seek to verify the accessibility of the delivery site. Woven Concepts bears no responsibility for site surveys of delivery points or inside delivery to locations with limited access. Installation services and inside delivery are not included in shipping or delivery quotes and charges, unless specifically noted.
DOCUMENT AND REPORT DAMAGES IN DELIVERY
The condition of the delivered rug(s), intact or otherwise, should be noted on the bill of lading at the time of receipt, in the presence of the driver. Any additional signs of rough handling should also be noted on the bill of lading at the time of receipt, in the presence of the driver. Your ability to file a claim for freight damage is waived if not noted on the delivery document at the time of delivery. Woven Concepts must be advised of all visible damages immediately. All wrappings must be retained until inspection by carrier.
All orders should be received at time of attempted delivery. Additional fees for re‑delivery may be incurred if order is refused at time of delivery.
Freight damage must be reported to the carrier within twenty-four (24) hours of receipt of merchandise. Damaged carpet must be signed for accordingly.
INSPECTION AND DEFECT OR ERROR CLAIMS
Woven Concepts performs careful inspection before shipment of every rug; however, final inspection and approval are the ultimate responsibilities of the customer.
Immediately upon receipt, customer should open shipment and check if rug quantity, size, design, scale, colors, materials, weave, texture and description are correct and correspond with the customer’s order.
Customer is responsible to report errors or defects to Woven Concepts within twenty-four (24) hours of receipt of merchandise.
TOLERANCES AND ALLOWANCES
Merchandise will substantially confirm to the description hereof, except that color and texture may vary slightly from photo. There are expected variations that are inherent to hand-made rugs and are considered to be normal. Additionally, there are outside elements that may affect your rug's appearance over time. Characteristics that are considered to be inherent of a rug and are not defects, include but are not limited to the following:
Color variation is a natural occurrence, inherent to the hand-dyed nature of a yarns. Slight differences in temperature, dyeing time, and other factors can result in different shades and tonalities of the same color different dye lots of otherwise identical production. A varying intensity or tonality of color between the listing photograph(s) and the ordered rug(s) is not considered to be a defect.
Roll marks are caused by rolling the rug for shipment, but will normally disappear with routine vacuuming. Crease marks occur in advance of shipment, but will normally disappear with routine vacuuming. Indentations marks caused by your heavy furniture are a normal occurrence.
All cut pile materials are subject to shading and pile pressure. Matting and crushing can occur in all rugs, especially at pivot points and traffic paths.
Highlighting and shading is a normal occurrence, particularly in cut pile rugs, resulting from light reflecting at different angles on the surface.
Initial and subtle fuzzing is a normal occurrence. Fuzzing is the result of loose fibers created during the weaving process. It will subside with routine vacuuming.
Occasional sprouting or small pulls of fiber tufts is a normal occurrence.
Subtle color fading is a normal occurrence, particularly as a result of sunlight exposure. Rotate your rug(s) periodically (once every few years) for even ware.