Quality Control & Craftsmanship

Craftsmanship and quality are of the utmost importance to us.  We select the finest materials and utilize top quality dyes for making rugs.  Our master weavers are well-versed in our prescribed weaving techniques.  The weaver's skill is an art craft, so we collaborate with weavers that are passionate about their artistry.  Each collection is produced by a different group of weavers to ensure that the weavers are experts at the specific technique that is needed for the particular collection. 

 

Each custom or stock rug that ships to a customer undergoes three levels of quality control by three independent inspectors before arriving to the customer.  For a rug to pass Woven Concepts inspection standards it must be top quality, well constructed, properly finished, properly clipped, properly washed,  properly bound, color precise,  pattern accurate, and correct in size.  The first level of inspection occurs out our production facility, after it is woven and finished.  The second level of inspection is performed by an independent agent before the rug ships from our overseas facility.  The third and final level or rug inspection occurs at our New York warehouse facility, where each rug is inspected and photographed to confirm final approval.

Our carefully selected wool is moth proofed during the dying process. High lanolin content in the wool serves as a natural

stain repellent. Woven Concepts uses high quality stable dyes for its dying process.

The combination of artisan weaving techniques and quality material selection contribute to the durability and resilience of Woven Concepts' rug creations.

There are expected variations that are inherent to hand-made rugs and are considered to be normal.  Additionally, there are outside elements that may affect your rug's appearance over time. These normal occurrences include, but are not limited to the following:

 

  • Due to the use of natural fibers and dyes, color and texture may vary slightly from one rug to another.  Slight textural differences may also occur due to the hand-washing and/or hand-shearing aspects of the finishing process.

  • The color and texture of your rug may vary slightly from specification samples or from one rug to another, due to the use of natural fibers and dyes, as well as color dye lots.

  • Color variation is a natural occurrence, inherent to the hand-dyed                nature of a yarns.  Slight differences in temperature, dyeing time, and other    factors can result in different shades and tonalities of the same color              different dye lots of otherwise identical production.  A varying intensity or      tonality of color between the approved sample and the ordered rug is not    considered to be a defect. 

  • Roll marks are caused by rolling the rug for shipment, but will normally disappear with routine vacuuming. Indentations marks caused by heavy furniture are a normal occurrence.

  • All cut pile materials are subject to shading and pile pressure.  Matting and crushing can occur in all rugs, especially at pivot points and traffic paths.

  • Highlighting and shading is a normal occurrence, particularly in cut pile rugs, resulting from light reflecting at different angles on the surface.

  • Initial and subtle fuzzing is a normal occurrence.  Fuzzing is the result of loose fibers created during the weaving process. It will subside with routine vacuuming.

  • Occasional sprouting or small pulls of fiber tufts is a normal occurrence. Simply surface trim the tuft with sharp shears and vacuum. Ridges or rows may develop in high-traffic areas.

  • Subtle color fading is a normal occurrence, particularly as a result of sunlight exposure. Rotate your rug(s) periodically (once every few years) for even ware. 

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